Privacy Policy
How we collect, use and protect personal data shared through this website.
Last updated: 23 February 2026
Chiltern Garden Maintenance respects your privacy and is committed to protecting personal data you share through this website. This policy is written for visitors and is intended to support compliance with the General Data Protection Regulation and the Data Protection Act 2018.
Who we are
We provide garden and grounds maintenance services in Oxfordshire, Buckinghamshire and Berkshire. If you contact us through the website, WhatsApp, phone or email, we process the information you provide in order to respond and provide services.
Personal data we may collect
- Name
- Phone number and/or email address
- Postcode, address, or service location details (if you provide them for enquiries or quotations)
- Details and photos you send in relation to requested work
- Messages or enquiry content you submit
- Basic technical information generated when you use the site (for example device/browser type and cookie preference status)
How we use your data
- To respond to enquiries and provide quotations
- To arrange and deliver services
- To keep records of enquiries, bookings and work
- To improve the website and service offering
- To meet legal, tax, insurance and regulatory obligations
Lawful bases
- Contract / pre-contract steps: where you ask for a quote or booking
- Legitimate interests: running and improving our business and website
- Legal obligation: where records must be kept by law
- Consent: where required, including non-essential cookies (see Cookie Policy)
Sharing data
We do not sell personal data. We may share data with service providers that help us operate our website or business, and where required by law.
Data security
We take reasonable technical and organisational steps to protect personal data. No website, device or internet transmission is completely secure, so we cannot guarantee absolute security.
Retention
We keep personal data only for as long as reasonably necessary for the purposes collected, including legal, tax, insurance and record-keeping needs.
Your rights
Depending on your circumstances, you may have rights to request access, correction, erasure, restriction, objection, and data portability.
Complaints
If you have concerns about how we handle personal data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office.
Cookies and tracking
Please see our Cookie Policy for details of cookies used on this site and how to manage consent.